Terms of Service
Last Updated: July 1, 2025
Last Updated: July 1, 2025
These Terms of Service ("Terms") form a legally binding agreement between Solutions LucentFlow Inc. (“LucentFlow”, “we”, “our”) and the client (“Client”, “you”, “your”) accessing our website, requesting services, or executing a Statement of Work (“SOW”).
By using our services, you agree to these Terms.
You confirm that you have legal authority to bind your organization to these Terms.
LucentFlow services are offered exclusively for commercial and professional use. We do not serve individual consumers.
LucentFlow may modify these Terms by posting updates with a new effective date. Continued use after changes constitutes acceptance.
You may access and download publicly available materials for business purposes.
You agree not to:
Quotes are valid for 30 days unless stated otherwise. Engagement begins when an SOW is signed by both parties.
Each SOW defines scope, deliverables, and timelines. Changes must be agreed to in writing.
Services are delivered Monday to Friday, 9:00 a.m. – 5:00 p.m. ET, unless agreed otherwise.
Invoices are issued monthly in arrears and payable within 30 days.
Overdue amounts accrue interest at the lesser of:
LucentFlow may recover reasonable costs for collecting unpaid amounts, including legal fees.
Disputes must be reported within 15 days. Unchallenged amounts remain due on time.
We may suspend services if undisputed invoices remain unpaid 10 days after written notice.
Each party must protect confidential information and use it only as needed to perform under this agreement.
Information is not confidential if it:
Confidential information may be disclosed when legally required. Notice will be given if permitted.
Upon request or termination, confidential materials must be returned or securely destroyed, subject to backup limits.
LucentFlow maintains administrative, technical, and physical safeguards aligned with industry standards.
Client Content may be processed in Canada or the U.S. We minimize data retention where possible and delete data once deliverables are returned. Exceptions may be specified in an SOW.
Client data is retained only as long as needed for service delivery or legal obligations.
Clients may request deletion or return of data. We will comply within 30 days unless legal retention applies.
If deletion is restricted by law, access will be limited until deletion is allowed.
LucentFlow may retain anonymized, aggregated data for service improvement.
These obligations continue as long as LucentFlow retains Client Content.
We retain all rights in our tools, platforms, and methods.
Upon full payment, the Client receives a non-exclusive, perpetual license to use deliverables internally.
The Client grants LucentFlow a limited license to use Client Content to deliver services.
LucentFlow may use feedback without restriction.
Any third-party software remains subject to its own license terms.
“AI Output” means any content generated by LucentFlow’s AI systems.
We operate AI tools with care, monitor outputs, and will address material errors if requested.
Clients must review and validate AI Output, especially if used in regulated or critical decisions.
AI Output does not constitute legal or professional advice.
No warranties beyond those expressly stated. Exclusions do not apply to gross negligence or non-waivable legal duties.
If AI Output infringes third-party IP, LucentFlow may obtain licenses, replace, or modify the content.
These obligations survive while the Client uses any AI Output generated during the agreement.
LucentFlow may suspend services for:
Suspension will be limited and lifted once the issue is resolved.
Advance written notice will be given, unless immediate action is needed.
Client data will be made available during suspension, unless prohibited by law.
Fees continue during suspension, unless LucentFlow caused the issue.
If suspended (excluding non-payment) for over 30 consecutive days, Client may terminate and receive a pro-rata refund.
This clause does not waive the right to seek damages or injunctive relief.
Each party must promptly report any data breach and assist in mitigating damage.
LucentFlow may use Client names and logos in marketing unless opted out in writing.
Each SOW remains active for its term and may auto-renew unless cancelled with 30 days' notice.
All fees remain due. License rights only survive if fees are paid. Confidential data must be returned or deleted.
Services will meet professional standards consistent with the industry.
No warranties beyond those expressly stated.
Liability is limited to fees paid in the past six months.
No liability for indirect, special, or consequential damages.
LucentFlow is not responsible for service issues caused by third-party platforms. Clients must follow third-party terms.
Neither party is liable for failures caused by events beyond reasonable control. Prompt notice and mitigation required.
Send official notices to:
Solutions LucentFlow Inc.
236-410 rue Saint-Nicolas
Montreal, QC H2Y 2P5
📧 info@lucentflow.ca
These Terms are governed by Québec law and applicable federal laws of Canada.
Disputes must be negotiated in good faith for 30 days before litigation.
Parties submit to the courts of the judicial district of Montréal.
© 2025 Solutions LucentFlow inc. All Rights Reserved.
